Terms & Conditions

Welcome to Parwah. By booking a counselling or therapy session through our platform, you agree to the following Terms & Conditions. Please read them carefully before proceeding.

Your emotional safety, privacy, and well-being matter to us.

1. Nature of Services

Parwah provides access to emotional wellness support, counselling conversations, and mental health guidance through qualified professionals and trained listeners.

Our services are intended for emotional support, self-reflection, guidance, and wellness assistance.

2. Not Emergency Medical Care

Parwah is not an emergency response service and does not replace:

Emergency medical treatment
Hospital care
Crisis intervention services
Psychiatric emergency support

If you are experiencing a medical or mental health emergency, please immediately contact local emergency services or a trusted guardian/adult.

3. Confidentiality

We value your privacy and aim to maintain confidentiality wherever reasonably possible.

However, confidentiality may be limited in situations involving:

Risk of harm to self or others
Abuse or exploitation concerns
Legal obligations
Safety-related emergencies

4. Anonymous Support

Certain Parwah features may allow anonymous communication. While we strive to preserve anonymity, users are expected to use the platform responsibly and respectfully.

5. User Responsibility

By using Parwah, you agree:

To provide accurate information where required
Not to misuse or abuse the platform
Not to harass counselors, listeners, or other users
Not to share harmful, illegal, or threatening content

6. Session Bookings & Payments

Session bookings may require advance payment through secure payment gateways.

Payments once completed may be subject to cancellation/refund policies
If a technical issue occurs, refunds (if applicable) may take up to 7 business days
Users are responsible for ensuring stable internet connectivity during sessions

7. Parental/Guardian Consent

If you are under the age of 18, you confirm that you have appropriate parental, guardian, or institutional awareness/consent where required by applicable laws or policies.

8. Limitation of Liability

Parwah shall not be held liable for:

Indirect emotional outcomes
User decisions taken outside sessions
Technical interruptions or platform downtime
Third-party service failures

9. Changes to Terms

We may update these Terms & Conditions periodically. Continued use of the platform after updates implies acceptance of the revised terms.

10. Contact

If you have questions regarding these Terms & Conditions, please contact the Parwah team through the official support channels.